Overview
Business Features:
1. Client Problem Ticketing entry (registered client)
2. Primary solution support by Help Desk.
3. Ticket monitoring & discussion (by Support management)
4. Task Assign to developer (with delivery date)
5. Alert notification to Support management for taking action
6. Client delivery & feedback
- Homepage: SIMEC Help Desk Ticketing
Issue tracking Details
| open | closed | Total | |
|---|---|---|---|
| Research & Development | 0 | 0 | 0 |
| Testing & Bug Reporting | 0 | 0 | 0 |
| Software Development | 3 | 13 | 16 |
| Bug | 0 | 0 | 0 |
| Requirement Analysis | 0 | 0 | 0 |
| Project Planning | 0 | 0 | 0 |
| Project Meeting | 0 | 0 | 0 |
| Documentation | 1 | 0 | 1 |
| Test Case Define | 0 | 0 | 0 |
| Scrum | 0 | 0 | 0 |
| UI Design | 1 | 0 | 1 |
| Recommendation | 0 | 0 | 0 |
Members
Manager: Sarwar Hossain
Team Lead: Md Shahjahan
Developer: Mahadi Hasan, Md Jahid Hasan, Monirul Islam, Naimur Rahman, Rownak Hayat